Privacy Policy

Effective from: 1 June 2025

Froovack Career Lab

(“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you engage with our services.

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We comply with:
  • The UK General Data Protection Regulation (UK GDPR)
  • The Data Protection Act 2018 (UK)
  • The Privacy Act 1988 (Australia) and the Australian Privacy Principles (APPs) where applicable

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1. What Data We Collect

We may collect the following types of personal information:

  • Your name, email address, and contact details
  • Your career history, resume, and goals (for coaching purposes)
  • Payment and invoicing information (processed via secure third-party providers)
  • Website usage data (via cookies or analytics tools)

We collect data through:

  • Online booking forms and service registrations
  • Emails, calls, and consultation sessions
  • Your interactions with our website

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2. How We Use Your Information

We use your data to:

  • Deliver and personalise our services
  • Manage your bookings, communication, and payments
  • Improve our website and service offerings
  • Send updates or newsletters (you may opt out at any time)

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3. Lawful Bases for Processing

We rely on the following legal grounds:

  • Consent – for sending marketing communications
  • Contract – to fulfil our obligations in delivering services
  • Legitimate Interest – for improving services and managing relationships
  • Legal Obligation – to comply with legal or regulatory requirements

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4. Who We Share Your Data With

We do not sell or rent your personal data.

We may share your information with:

  • Payment processors (e.g. Stripe, PayPal)
  • Cloud service providers (e.g. Google, Notion)
  • Legal or regulatory bodies where required

All third-party providers are contractually bound to comply with applicable privacy laws.

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5. Data Security and Retention

We store your personal data on secure, password-protected systems located in the UK or other GDPR-compliant jurisdictions.

We retain client data for a minimum of 6 years, in line with legal and financial recordkeeping obligations. Data is only retained for as long as necessary to fulfil the purposes described in this policy.

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6. International Clients (including Australia)

For clients located outside the UK, including in Australia, your data will be processed in accordance with UK GDPR. Where applicable, we also meet the principles of the Australian Privacy Act and APPs to ensure your data is protected to a comparable standard.

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7. Your Rights

Under the UK GDPR and APPs, you have the right to:

  • Request access to the personal data we hold about you
  • Correct any inaccurate or outdated information
  • Request the deletion of your data (“right to be forgotten”)
  • Withdraw your consent for marketing communications by contacting us directly

Lodge a complaint with:

  • the Information Commissioner’s Office (ICO) in the UK
  • or the Office of the Australian Information Commissioner (OAIC)

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8. Cookies and Website Tracking

Our website may use cookies to monitor traffic and improve your experience.

You can disable or control cookies through your browser settings at any time.

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9. Contact Us

If you have questions or would like to exercise your data rights, please contact us at:

Email: admin@fcareerlab.com

Postal Address: Level 3, 86–90 Paul Street, London EC2A 4NE, UK

ICO Registration Number: ZB889780

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